Returns & exchanges

Contact the store with your order reference and a description of the issue. Include photos if available. If the item is defective or differs from its description, we handle the claim under your legal rights. We cover the necessary return costs when the store is at fault or a defect is confirmed. Change-of-mind returns are accepted where the law or order agreement provides for them. Before payment, we explain the return deadline, process and costs that apply to your order. Contact us promptly to request cancellation. We refund any amount due without undue delay and within the legal deadline, to the original account where possible. All mandatory consumer rights apply.